Lakeview Hotel is the 13th area in Silent Hill 2 Remake. This 100% walkthrough will guide you to all collectibles in chronological order. Everything that’s needed for trophies, achievements and 100% completion is included: Memos, Strange Photos, Glimpses from the Past, Key Items, Puzzle Solutions, Trophies & Achievements.
All Collectibles must be found in a single playthrough. Everything is missable! After leaving an area you can’t go back. There’s no Chapter Select and no Free-Roam after the story. Collectibles don’t carry over into New Game Plus either. The game has 10 manual save slots, make use of this by saving in different slots regularly. If you missed anything you can reload a previous save to replay from there.
The Memos and Strange Photos you found can be viewed in the Inventory Menu by pressing the Touchpad. Glimpses from the Past can’t be tracked anywhere. This guide is intended for the “Light” or “Standard” Puzzle Difficulty, the solutions for both difficulties will be mentioned. Combat difficulty does not matter, all Trophies can be done on “Light” difficulty.
Collectibles Overview:
Chapter 13: Lakeview Hotel
Map: Lakeview Hotel Garden Map
After you get off the boat, on the wall in front of you to the right.
Trophy: Glimmer of Hope
Enter the Lakeview Hotel Garden.
Key Item: Rotten Apple
On a bench by a tree on the right path of the garden.
Glimpse of the Past #23
When heading north from the Apple you will see a small fountain. Head around to the back to find a broken object inside it that you can interact with.
Map: Lakeview Hotel Map
On the right when you enter the hotel.
Memo #58 (Lakeview Hotel): Cleaning Staff Memo #1
Head downstairs and go to the Utility Room to find this on a table.
Memo #59 (Lakeview Hotel): Laura’s Letter
Automatically received after the cutscene in the Lake Shore Restaurant.
Memo #60 (Lakeview Hotel): Receptionist Memo
Back upstairs on the first floor, on the counter of the Check-in desk.
Key Items: Room 312 Key + Ornamental Key
In the same room, hanging from the key cabinet.
Key Item: Key to Hotel Room 102
Behind the bar in Cafe Toluca.
Memo #61 (Lakeview Hotel): Lost & Found Note – New Game Only!
This Memo can only be found on New Game. Inside Lost & Found on a shelf. In order to get in, you must break the wall in Cafe Toluca. On New Game+ this will be replaced with one of the Rebirth Ending items.
Strange Photo #23: “aftermath…”
Inside the bedside table in Room 104.
Key Item: Sunrise Wing Key
On a desk in the Utility Room.
Key Items: “Pride Before the Fall” + “Revelations: A New Understanding” + “Stalwart to the End” + “The One Who Soared”
All four of these books are found sitting around the Reading Room, on the second floor.
Memos #62 + #63 + #64 (Lakeview Hotel): Door Photo + Stain Photo + Gate Photo
Place the books on the bookshelf to match the painting in the room. Top left to bottom right: Revelations: A New Understanding, The One Who Soared, Stalwart to the End, Pride Before the Fall (Light + Standard Puzzle). This will unlock a hidden entrance to Room 205, where you will find three photos on and around the bed.
Key Item: Key to Hotel Room 202
On a couch in the Hall, which can be accessed via the Cloakroom.
Key Item: Ripe Apple
On a small table in the back corner of the Hall.
Key Item: Mirror Shard
On the bed in Room 202.
Mirror Puzzle & Key Item: Snow White Figurine
Appears on the table in Room 201 after completing the mirror puzzle in Room 202. Use the Mirror Shard to fix the broken mirror with the other shards, rotating them to make it fit. Then place one of the apples on the plate. The images below show the solution from the right piece to the left piece. The apple you place will give points towards either the Maria Ending (Ripe Apple) or the In Water Ending (Rotten Apple), so choose accordingly if you want a particular ending.
Glimpse of the Past #24
In Room 212, examine a suitcase on the floor.
Memo #65 (Lakeview Hotel): Cleaning Staff Note #2 + Key Item: Key to Hotel Room 107
Attached to the fireplace in the Conference Room on the third floor.
Key Item: Boltcutters
On a shelf in the third floor Utility Room.
Key Item: Can Opener
Head down to the second floor via the fire exit and go onto the balcony of Room 217. There will be a book sitting on a cracked glass skylight. When approaching the balcony, the skylight will break automatically and the book will fall into the restaurant. Go downstairs again and into the restaurant to find this inside the book. For some players the skylight doesn’t break automatically, in this case you must shoot it to make the book fall down (this won’t void the As Close As You Like trophy/achievement).
Key Item: Light Bulb
Outside in the garden, use the boltcutters to cut open the gate. Go inside to find a light bulb on the fish statue.
Memo #66 (Lakeview Hotel): Cleaning Staff Note #3
Immediately in front of you when entering Room 107.
Key Item: Fireplace Key
In the gazebo in the garden that can be accessed through Room 107.
Key Item: Cinderella Figurine
Back up in the Conference Room on the third floor, use the key on the fireplace to get the figurine.
Key Item: Paint Can
On the coffee table in Room 318. You can access this by breaking open the wall in Room 316 via the Conference Room, then go across the balcony.
Key Item: Open Paint Can
Combine the paint can with the can opener.
Key Item: Red Light Bulb
Combine the light bulb with the open paint can.
Key Item: Employee Elevator Key
Return to the hidden room in the Reading Room on the second floor and use the red light bulb on the mirror to reveal the words DARK WISH (Light) / DEED DONE (Standard). Input these on the briefcase on the bed to get the key.
Map: Lakeview Hotel Employee Section Map
Enter the Employee Elevator area using the key, then interact with the cabinet and put all your items in it to get rid of the excess weight, then you can use the elevator. After arriving at the Employee Section, the map is on the wall in the break room, which is directly in front of you.
Glimpse of the Past #25
On a shelf in the Pantry.
Key Item: Blue Gemstone
In an open freezer in the Freezer Room.
Trophy: It’s Bread
Examine the bread trays in the Kitchen. Crawl through the vent in Freezer Room to get here.
Key Item: Green Gemstone
On a counter in the Kitchen.
Key Item: Red Gemstone
In a fancy box in the Manager’s Room. You can get in here by pushing a cabinet in the TV Room.
Memo #67 (Lakeview Hotel): Keypad Numbers Memo
Use the gemstones on the puzzle box on the manager’s office desk. Rotate them around to match the symbol on the painting in the background. Green = Top Left, Red = Top Right, Blue = Bottom Left (Light + Standard Puzzle)
Key Item: Video Tape + Basement Key
Inside the safe in the Break Room, code is 7414.
Key Item: Pump Valve
Use the key from the safe on the staircase north from the Break Room. Head down to the Basement and enter the Maintenance Room through a crack in the wall. The valve is on a desk.
Key Item: Venus Tears Bar Key
Inside the Boiler Room, taped to a red pipe. Use the valve to get into the room.
Warning: Point of No Return
When you use the Pump Valve in the Venus Tears Kitchen, you will lose access to the rest of the Employee Section. Make sure you have everything from here before you contiune.
Strange Photo #24: “Better leave…”
Go through the Venus Tears Kitchen and turn right to spot this photo on a drink shelf behind the bar.
Key Item: The Little Mermaid Figurine
In front of the jukebox in the bar.
Key Item: 3F Corridor Key
Return to the Employee Elevator on the 2nd Floor to grab your gear. Then go to the 1st floor Lobby and unlock the music box with the Ornamental Key, then place the figurines in the music box: The Little Mermaid (Top), Cinderella Right, Snow White (Left). Rotate the discs so the tracks reach the doors, then press the button in the bottom right to move them. For the second part of the puzzle with the keys, turn the first key 7 times, second key 2 times and third key 1 time (Light Puzzle) / 7-5-1 (Standard Puzzle).
Trophy: Truly Special
Enter Room 312 on the third floor.
Warning: Point of No Return
When you put the video tape in the VCR you will be locked out of the previous areas, so collect everything first.
Next Area: Lakeview Hotel (Otherworld)
Sean Gaunery says
It’s worth mentioning that the snow white figurine spawns in Room #201 after you’ve fixed the mirror in Room #202
Archavia says
Good catch, I’ve updated that now.
Frazao Rui says
im at the point of no return, but question, is there no access to observation room? there’s a prompt for something to be put in, or is this newgame plus bound?
Archavia says
That’s for one of the New Game+ endings.
DarthMandolorianLothbrok says
I’ve just found the ‘Lost and Found note’ and I’m on my first play through
Archavia says
Yeah it can only be found on New Game (first playthrough).
Luky253 says
Key Item: Can Opener
It says approach it
But you can’t go over the balcony so you have to shoot the window
But this still shouldn’t block you from earning As Close as You Like trophy as you’re not killing an enemy with a gun
Archavia says
Interesting, as the first time I shot it and assumed it was the case but on my second playthrough I merely approached it and didn’t shoot, it broke after a few seconds.
PowerPyx says
For me the window also broke automatically and the book fell down on its own, I didn’t have to shoot the window.
TVthePunisher says
I’m also in this situation – the glass panel closest to the balcony broke but the book is laying at the other end next to a cracked window with a hole in it. I have to take the shot I’ve stood around here for minutes…it’s not falling on its own. This is just like the first playthrough having to shoot the glass.
This sucks – this is my no gun run trophy. Haven’t fired a shot other than a throwaway save for the balloons in the apartments. I don’t know if this will screw it up…I don’t want to be the guinea pig that gets it wrong…but if I gotta…I’ll comment back to verify if it caused a problem.
Luky253 says
I had to shoot it cuz it didn’t break for me. Strange
TVthePunisher says
Followup – trophy did unlock despite firing the single bullet to break the glass. I have to assume that shooting the balloons would also not void it.
Archavia says
Thanks for confirming, I’ve updated it to reflect this.
Wolfy729 says
It says on the guide to turn the middle key twice for the music box but just after that it says 5 times.
Archavia says
The solutions are different on Light Puzzle difficulty and Standard Puzzle difficulty.
Victor says
I got memo of “Lost and Found Note” on my first playthrough, since the guide mentioned it I looked and I was able to grab it
NoThxBro says
From what I can tell, the skylight breaks for the book to fall automatically if you’re on Light Puzzle difficulty, but you have to shoot the glass on Standard Puzzle difficulty.
Either way it doesn’t void the “no kills with guns” achievement, as others have noted.